The fastest way to reach us is email. We typically reply within two business days.
HapyTap signs you in with your phone number and a one-time code (OTP). If your code doesn't arrive, check your signal and that the number was entered with the correct country code, then tap resend.
You can permanently delete your account and data from inside the app: open the Profile tab, go to Account, and tap Delete account. This is immediate and cannot be undone.
When you receive a ceremony, tap the ••• menu in the top corner to Report the content or Block the sender. Blocking stops any further gifts or moments from that person and hides what they've already sent. We review reports within 24 hours.
Gifts and moments arrive as push notifications. If you're not receiving them, make sure notifications are enabled for HapyTap in your device Settings.
We don't tolerate abusive, harassing, or objectionable content. If something needs urgent attention, email support@hapytap.com with “Safety” in the subject line and we'll act within 24 hours.
Kalash, Inc.
support@hapytap.com
hapytap.com